Privacy Policy

1. Introduction

PANARCHIA LLC ("we," "us," or "our") operates the Song Vitals platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data transparently. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, username, password, and profile information
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• User Content: Audio files, lyrics, images, videos, annotations, and other content you upload for analysis
• Social Media Data: Public profile information, posts, and content from social media platforms you choose to connect
• Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent, click patterns, and interaction data
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking Technologies: Session data, preferences, and analytics information (see Section 8)
• Log Data: Server logs, error reports, and diagnostic information

2.3 Information from Third Parties

We may receive information from third-party sources, including:

• Social Media Platforms: Public profile data when you connect your social media accounts
• Authentication Providers: Information from Google, Facebook, or other OAuth providers
• Payment Processors: Transaction confirmation and payment status information

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process and analyze your uploaded content to generate insights reports
• Provide, maintain, and improve the Service
• Personalize your experience and deliver relevant content
• Process transactions and manage your account

3.2 Research and Development

• Improve our algorithms, models, and analysis capabilities
• Develop new features and services
• Conduct internal research and analytics
• Test and optimize Service performance

Important: We do NOT use your content for AI content generation or to train third-party AI models. Your music, lyrics, and creative content remain yours and are used solely for providing analysis services to you and improving our internal systems.

3.3 Communications

• Send you service updates, security alerts, and administrative messages
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent, where required)
• Notify you about changes to our Service or policies

3.4 Security and Compliance

• Detect, prevent, and address fraud, abuse, and security issues
• Enforce our Terms of Service and other policies
• Comply with legal obligations and respond to legal requests
• Protect the rights, property, and safety of our users and the public

3.5 Quality Control

• Prevent spam and low-quality submissions
• Detect AI-generated or fraudulent content
• Maintain the integrity and quality of our platform

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers (e.g., AWS, Google Cloud)
• Payment processors (e.g., Stripe)
• Analytics providers (e.g., Google Analytics)
• Customer support tools
• Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Government or regulatory requests
• National security requirements
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety, or that of others

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.

5. Data Storage and Security

5.1 Data Storage

Your data is stored in secure databases hosted by reputable cloud service providers. We use industry-standard encryption for data in transit (TLS/SSL) and at rest (AES-256).

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

5.3 Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

5.4 No Absolute Security

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format. You can download your data from your account settings.

6.2 Correction and Update

You can update your account information at any time through your account settings. If you need assistance, contact us at privacy@songvitals.com.

6.3 Deletion

You have the right to request deletion of your personal information. You can delete your account through your account settings or by contacting us. Note that some information may be retained for legal or legitimate business purposes.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.

6.5 Cookies and Tracking

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of the Service.

6.6 Do Not Track

Some browsers have a "Do Not Track" feature. We do not currently respond to Do Not Track signals.

7. Regional Privacy Rights

7.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@songvitals.com or call 1-800-XXX-XXXX.

7.2 European Economic Area (GDPR)

If you are in the EEA, you have rights under the General Data Protection Regulation, including:

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: performance of a contract, legitimate interests, consent, and legal obligations.

7.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your rights, please contact us.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Enable core functionality (authentication, security)
• Analytics Cookies: Understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Users between 13 and 18 years old may only use the Service with parental consent and supervision.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction.

When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

11. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may provide additional notice (such as email notification).

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: